Thursday, December 22, 2011

Online Security

Autopartstomorrow.com is one of the most secure auto parts sites you will come across. We understand that buying auto parts over the web is a fairly new process, and many people are making their first ever purchase on our site. Who can blame them for looking? With the price of some of the electronic components in today's cars, if a wholesale option like us were not available, that car might just be towed to the junk yard instead of being repaired.

Security is one of the reasons we do not take phone orders. While we trust everyone who works here implicitly, there is always a greater risk taking your card number over the phone than there is from our encrypted web site. We don't even see your card information. That is shared between your bank and ours, and when they agree everything is OK with the transaction, we just click the button to complete the sale.

There are a few drawbacks to high security however. One of these is sometimes experienced by our customers at checkout. Our card processing system wants to make 100% sure that the person placing the order is the actual person who owns the credit card. To do so we require that the BILL-TO address be the EXACT address stated in the credit card companies records. If you transpose numbers, or use incorrect abbreviations, etc. the card will be returned as rejected and your order will not process. In order to overcome this, some find it helpful to look at their most recent statement, and type the address directly from the front.

Most customers appreciate this level of protection. If you happen to be the one who is having an issue though it will probably be frustrating. If the information above doesn't help, please feel free to call and we will go through several steps to try to help you out. Security is good... It helps build trust. Trust builds loyalty, and loyalty will help us continue to grow and provide the superior level of care you have come to expect. We thank you for your business.

Autopartstomorrow

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