It's a Blue One...

Parts Expert: How can I help you today?
Woman Customer: I need some parts for my car.
Parts Expert: What kind of car do you have?
Woman Customer: It's a blue one...

It's not always like that, and all women are certainly not clueless about their cars, but sometimes it can be challenging to try to discern exactly which part, for what car, might be needed while speaking with a customer over the phone. Our parts experts all have many years of assisting auto repair professionals look up hard to find applications. Sometimes they jump to question number three when attempting to help. "Give me the last 8 of the VIN" is a foreign language to many who are using the internet to look up their auto parts for the first time.

What we are learning is that it is always best to be patient and ask all of the right questions, in the right order, to make sure we get it exactly right. What we are also learning is that for every difficult customer there are one hundred really nice people out there. We are thankful for the opportunity to share our wholesale prices and inventory with a very appreciative public. Working together towards savings is a win / win for all of us. Thanks so much for your business!!

Autopartstomorrow