For those of you not in the auto parts business this is an entirely legitimate question. Those of us that deal with returns of auto parts each day just drop our head and quietly mutter "They just don't understand...". Unlike many other industries, there are many different scenarios as to why someone might need to return a part, and several different return types that need to considered when a box with a part in it (and no paperwork or explanation) shows up at our door.
We are a wholesale company... that also sells to the public. The first thing a returns associate needs to know is "Who gets credit, and how much?". If it a customer with an account it then becomes a question of is it a warranty, a new return (just didn't need it), a new defective item or a core return. Then the returns associate needs to determine if the part is returnable to the manufacturer, can we get a core rebate, if it was just selected incorrectly should it go back on the shelf... and on and on and on.
So, with all of that said, it is always best to have the paperwork printed and in the box so that our returns department (five full time associates) can quickly read what needs to be done and speed your credit. We understand it takes a few minutes to fill out the request and print the approval for your return, but without it we cannot determine what is needed. For your own benefit, please fill out the return form... and we will pledge to push the credit back to you as quickly as we can.
Autopartstomorrow
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